Refund policy
At WovenHome.store, customer satisfaction is at the heart of everything we do. We carefully select handcrafted woven baskets and home storage products that combine natural beauty with everyday functionality. If your purchase doesn't meet your expectations, we're here to help with a simple, transparent, and customer-friendly return process.
1. 30-Day Return Policy
We proudly offer a 30-day return and refund guarantee. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
2. Return Eligibility
To be eligible for a return:
- Your return request must be submitted within 30 days after delivery.
- Items should be unused or only lightly inspected.
- Products should be returned in their original packaging whenever possible.
- Proof of purchase or order confirmation is required.
3. Free Returns
We provide FREE return shipping worldwide for all eligible returns.
After your return request is approved, our customer service team will provide complete return instructions.
4. Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Photos of the product and packaging will help us resolve your request more quickly.
Depending on the situation, we may offer:
- A replacement product
- A full refund
- A partial refund
- Another appropriate resolution
5. Refund Process
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to your original payment method.
Please note that processing times may vary depending on your bank or payment provider.
6. Order Cancellation
Orders may be cancelled before they enter the shipping process.
If your order has already shipped, you may still return it under our standard return policy.
7. Exchanges
If you would like a different style or product, please contact our support team. We'll gladly assist with available exchange options.
Contact
WovenHome.store
300 Dale Lane
Paint Lick, KY, USA
Phone: 859-868-8042